EBC Help Center

FAQ

Dear Clients

You can look through EBC FAQs to see if we’ve already covered your questions.

We commit to helping you resolve any issues you may encounter to your satisfaction. If you can’t find the answer you’re looking for, please get in touch with us in the first instance.

Meanwhile, you can also leave a message by clicking the links below. Our dedicated client service team is always here to assist.

 

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    1. Are my funds and personal details secure?

    Absolutely! Your funds and personal details are safe and secure.

    EBC is fully regulated by top-tier regulations across the world and adheres to strict regulatory requirements. All our clients’ funds are kept in segregated trust accounts with overseas financial institutions, which means that your funds and investments are double-protected.

    In addition, we assure you that we have taken all of the necessary precautions to ensure the security of your details. Please click here to learn more about our privacy policy. 

    2. Why do I need to upload data for authentication?

    As a legally regulated company, all aspects of our operations are carried out in accordance with our main regulatory framework. Typically we must collect client’s authentication information, valid ID card and recent (within 6 months) address proof in order to meet our legal obligations

    3. What can I do by contacting the customer service staff? When are they at work?

    Our dedicated customer service team who are available 24/7 to answer any questions you might have anytime, such as opening a new account, MetaTrader 4 support, etc.

    In case you need any support please kindly contact us via online chat or e-mail us at cs@ebc.com. 

    4. What products can I trade in EBC?

    At EBC we offer clients access to a wide range of markets. Therefore, you only need a single integrated account to build a diversified investment portfolio.

    The full list can be found here

    5. How can I open a live account with EBC?

    Opening a live account is very simple. You can get started in 5 minutes with only three simple steps. Please click here for the procedures.

    6. What types of trading accounts are available?

    EBC offers two types of accounts: standard accounts and professional accounts. 

    Click here for account comparison table.

    7. Which type of trading account is suitable for me?

    You can get tailored solutions from your independent financial advisor. Your choice depends on your trading personality and knowledge.

    If you have less than 3 years of trading experience then the standard account with a minimum position size is worth considering.

    8. What is Forex Trading?

    Forex, or the ‘Foreign Exchange Market’, is currently the largest financial market in the world with a daily average turnover of approximately US$4 trillion. 

    The exchanges rates of various currencies are floating, and appear in the form of currency pairs in trading, for example EUR/USD or USD/JPY. 

    Forex trading is the simultaneous buying of one currency and selling of another. 

    9. What is a spread?

    The spread in trading refers to the difference between the buy(offer) price and the sell(bid) price quoted for an asset, and it is also the cost of trading per transaction to pay.

    10. Is there any difference between a demo and live account?

    There might be some subtle differences between demo and live trading. In Demo accounts, your trading experience, the condition of market price movements of the trading products are the same as the live accounts. However, when placing orders by live accounts will tend to cause price fluctuation in the market while demo accounts won’t. In addition, the funds in demo accounts are virtual, and you need to maintain a sense of awe when entering a real market.

    11. When does the forex market open?

    Forex Market Hours is available 24 hours a day from 9:00pm GMT (10:00pm BST) on Sundays until 9:00pm GMT (10:00pm BST) on Fridays. The trading day officially starts from Sydney session every day.

    As the earth rotates, the trading day of the major financial centers in the world move around like this, from Tokyo to London, and then to New York. Investors can trade based on their own timetables. Unlike stocks and futures markets, the forex market is a global decentralized market, and also called “over-the-counter market” or “inter-bank” market, because forex trading is performed by both parties via the Internet or telephone. Therefore, during the normal opening hours of the forex market, forex traders are able to react to market fluctuations at any time no matter whether it is day or night. 

    12. What are the major currencies in the forex markets?

    The most commonly traded or the popular currencies in the forex markets are those from the countries with politically stable governments, well-respected central banks and low inflation rates. At present, the following currency pairs: USD, JPY, EUR, GBP, CHF, CAD and AUD, account for around 85% of the daily trading volume in the forex market.

    13. What is the margin?

    The margin refers to the security deposit, part of which is used by the trader to open a position based on the principle of leveraged investment to maintain the trading position. The leverage ratio is typically at 0.2% to 5% in the forex market, which allows the investors to actively trade with a high leverage ratio. Of course, while the margin system magnifies profits exponentially but it can also increase trading risks. 

    For example, Mr. Zhao will make a transaction with a equivalent of USD 100,000 today. Assuming that the transaction is made in the form of margin and the margin ratio is 0.2%, Mr. Zhao only needs USD 200 (100,000 x 0.2% = 200) to complete this transaction. In other words, with a margin of USD 200, you can make a transaction worth of USD 100,000,i.e. the funds are magnified by 500 times. Therefore, you can engage in a transaction of USD 5,000,000 as long as you invest USD 10,000. 

    14. What is the forex rollover ?

    Forex rollover is the interest earned or paid for holding a currency position overnight. We apply rollover at 22:00 London Time. 

    Any position held by a client at that time will be automatically included in overnight funding adjustments, and the result will appear in the trading account. The rollover interest charges that are debited from or credit to the client’s account depend on the direction of the open position and the different interest rates of the two currencies. 

    For example, assuming that the interest rate of GBP is much higher than that of JPY, the trader can earn interests from the extension of the open position if he/she goes long on GBP/JPY (holding GBP). On the contrary, the trader needs to pay interest if he/she goes short on GBP/JPY (holding JPY). 

    For rollover on currency and precious metal contracts, please refer to your MT4 trading platform as follows: 

    1. Log in to the MT4 trading platform.

    2. Choose “Display” -> “List of Trading Categories” in the main menu at the top. 

    3. Select the type of contracts you want to check in the pop-up dialog box, and left-click on “Properties” on the right.

    4. Check your rollover rates in the option of “Selling/Buying Credential Swap Inventory Fee”. 

    15. Why a typical Wednesday rollover is tripled the usual amount?

    In the spot forex market, the actual date of valuation is two days after the trading day. For example, the price on Thursday will be represented on the next Monday, while the price on the Friday will be represented on the next Tuesday. Therefore, on Wednesday, we need to adjust for three days’ worth of funding to cover the weekend.

    (No rollover will be charged on the delivery date because trading is closed over the weekend). 

    16. How do I manage risks?

    The risk management instruments widely used in forex trading are “limit orders” and “stop-loss orders”. During the trading hours in normal market environment, the limit orders sets the maximum or minimum price at which you are willing to buy or sell, i.e. selling at a higher price than the current market price, or buying at a lower price than the current market price. When the market moves against the investor’s opening position, stop-loss orders are usually used to set a specific price to liquidate the position automatically and to minimize losses during trading hours under the normal market environment, i.e. selling at a price lower than the current market price or buying at a higher price than the current market price. Of course, the above two orders cannot be used to avoid trading risks at any time. 

    17. What is the trading time for gold and silver spot trading?

    You can trade spot gold and silver with EBC 24 hours a day5 days a week. Spot gold and silver can be traded with EBC from 23:00 on Sunday to 22:00 on the next Friday, London time, during which there only will be a shortly closure of market from 22:00 to 23:00 each day. 

    18. How many ounces are equal to 1 lot of spot contract of gold and silver?

    Gold spot contract: 1 lot/piece of contract = 100 ounces. 

    Silver spot contract: 1 lot/piece of contract = 1,000 ounces.

    19. How can I calculate the margin required by gold/silver spot trading?

    EBC offers an available leverage up to 200:1, which will bring you more trading convenience and benefits while there are also risks, so you are suggested to make transactions prudently.

    20. How much is each pip worth for gold/silver spot trading?

    For gold trading, each pip is worth US$10 on a standard lot  (i.e.100 ounces).  For silver, each pip is worth US$10 on a standard lot .(i.e.1,000 ounces)

    21. Is there a validity period for gold/silver spot contracts?

    There is no expiry date when trading spot gold and silver. As long as you maintain sufficient margins in your account, your position will remain open until you choose to close it. As with forex positions, open gold and silver positions automatically roll forward to the next day’s value date following the close of New York session at 22:00 London time.

    22. How much is each pip worth for crude trading?

    If you are trading 1 lot, and each pip is worth US$1. If you are trading 5 lots then each pip is now worth US$5.

    23. Can I hold my positions over the weekends and major holidays?

    Sure. You can hold your positions over the weekends and major holidays, but you should note whether the balance of margins in your account is sufficient to offset market fluctuations. Just like currency pairs, the so-called gap often occurs for crude trading when the market reopens. We suggest that traders should have sufficient funds in their accounts to offset at least 1% of negative price fluctuationsso as to avoid forced liquidation. 

    24. Can I continue to trade after the market closes?

    You can no longer trade after the market closes. You can only trade when the market opens (opening, closing, executing and modifying orders). 

    25. Can I close a position partially (i.e. reducing the amount of the open position)?

    Yes, you can. You can partially close a position as long as both the part being closed and the part of the trade remaining open meet the minimum trade size requirements.

    26. Does MT4 support mobile operating systems?

    The MT4 mobile terminal is available on iOS and Android operating systems.

    27. What is a market order?

    A market order is an order to be immediately executed at the best available market price provided by EBC. Your order is typically filled at the current market price, but not a specific price.

    28. What is the difference among Brent Crude, West Texas Intermediate (crude) and other types of crude?

    The crude can be classified into light crude and heavy crude depending on its API gravity, and can also be classified into sour crude and sweet crude based on its sulfur content. Brent Crude, produced in several oil regions in the North Atlantic, is a kind of light and sweet crude oil. Typically, the price of Brent Crude is higher than the 

    OPEC Composite Index. West Texas Intermediate is relatively lighter and has a lower sulfur content, and its quotations are usually lower than that of Brent Crude. 

    29. What is the complaint procedure if required?

    If you need to make a complaint, please contact your account manager first. They will investigate the event and find a solution in the quickest way. If you want to make a further complaint, please send an e-mail with the contents of the complaint attached to cs@ebc.com.

    30. What is a trailing stop?

    A trailing stop is designed to lock in profits and limit losses as the price moves favorably. When the price is in the same direction as you expected, the trailing stop loss will change accordingly and always remain the given point value. However, once the price moves in an opposite direction, the trailing stop will stay fixed. In this way, profit-taking can be avoided. The trailing stop can be effectively set only if the trailing stop price and your orders are profitable. For instance, a selling trailing stop loss order places the stop line above the current price and keeps a certain distance away from the current price (difference between T/P and S/L). 

    31. How can I check the fund curve in MT4?

    Open the account history in MT4 and right-click to select “Save as Detailed Account Statement”. Then click to open the saved graph and the curve you see is just the fund curve.

    32. What is the difference between buy limit and Buy Stop and Sell Limit and Sell Stop?

    Buy Limit:  The current market price above the placed price, and the price goes from high to low, then buy position order will trigger till the placed price level. For example, if the current price is 1,218 and the placed price is 1,210, that order will trigger when the price reaches 1,210 or lower. 

    Buy Stop:   The current market price below the placed price, and the price goes from low to high, then buy position order will trigger till the placed price level. For example, if the current price is 1,210 and the placed price is 1,218, that order will trigger when the price reaches 1,218 or higher. 

    Sell Limit:  The current market price below the placed price, and the price goes from low to high, then sell position order will trigger till the placed price level. For example, if the current price is 1,210 and the placed price is 1,218, that order will trigger when the price reaches 1,218 or higher.

    Sell Stop:   The current market price above the placed price, and the price goes from high to low, then sell position order will trigger till the placed price level. For example, if the current price is 1,218 and the placed price is 1,210, that order will trigger when the price reaches 1,210 or lower.

    33. Is it necessary to close all my opened positions if my MT4 goes offline?

    If you close the MT4 trading platform, T/P,S/L and placing orders will still remain active. however, your trailing stop order (T/P and S/L) and your EA trading system will be deactivated. 

    34. Can I select TT withdrawal if I select UnionPay for deposit? Can I deposit with my family member's bank card?

    We are sorry to tell you that the channels for your deposit and withdrawal must be consistent. You can withdrawal funds into any UnionPay card under your name, and in order to prevent money laundering and to meet the regulatory requirements, your deposit must be sourced from the bank cards of your own.

    35. Which countries' investors cannot open an account with EBC?

    Venezuela, the United States, Afghanistan, Myanmar, Iran, Iraq, Israel, Lebanon, North Korea Sri Lanka, and Syria, etc.

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